At Beauly, every order is prepared with care so that your furniture, décor, lighting, and gifts arrive safely and beautifully.
Orders for in-stock items are generally processed within [1–3 business days]. During busy periods, sale events, or public holidays, processing times may be slightly longer.
For made-to-order, custom, pre-order, or limited-edition items, estimated lead times will be shown on the relevant product page or confirmed after purchase.
We currently deliver to [Insert Delivery Locations / Countries].
If you are located outside our standard delivery area, please contact us at [Insert Email Address] and we will do our best to assist with a delivery quote.
Shipping costs are calculated based on the size, weight, destination, and delivery requirements of your order.
For smaller items, shipping costs will be calculated at checkout. For larger furniture, oversized items, or fragile pieces, a separate delivery quote may be required before your order is dispatched.
Large furniture and oversized items may be delivered by a specialist courier or white-glove delivery service.
Our delivery team may contact you to arrange a suitable delivery date and time. Please ensure that access is available and that doorways, lifts, staircases, and entryways are suitable for the item ordered.
Unless otherwise stated, delivery services may not include assembly, installation, removal of packaging, or removal of existing furniture.
Estimated delivery times begin once your order has been dispatched:
Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, regional delivery schedules, or other circumstances outside our control.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
If you select authority to leave, Beauly and the delivery provider are not responsible for loss, theft, or damage after the parcel has been delivered.
Please inspect your order as soon as it arrives. If your item is damaged, incorrect, or missing, contact us within [48 hours] of delivery and include your order number and clear photographs of the issue.
We will work with you to resolve the matter as quickly as possible.
For delivery questions or assistance with your order, please contact:
Beauly
Email: [Insert Email Address]
Phone: [Insert Phone Number]